1. Commercial and bulk orders
Most Paramount Furniture sales are B2B bulk or project supply. Once production or packing has started, stock is often reserved or built to the confirmed configuration. Returns of unused commercial lots are not automatic and need prior written approval.
2. Cancellations
- You may request cancellation before we confirm production or dispatch.
- After confirmation, cancellation depends on work already completed and materials reserved.
- Any advance already used for production, packaging, or freight may be deducted from a refund.
- Email or WhatsApp the order reference to cancel: enquiry@paramountfurniture.com / +91 83830 86022.
3. What can be returned
- Approved returns: wrong item shipped, verified manufacturing defect on arrival, or an error on our side.
- Usually not returnable: used furniture, custom finishes, project-specific configurations, or orders cancelled after dispatch without our written agreement.
- Returned goods must be unused, complete, and in original packaging unless we approve otherwise for a defect claim.
4. How to raise a claim
- Contact us within 7 days of delivery for shortage, wrong item, or visible defect claims.
- Share the order or invoice number, photos, and a short description of the issue.
- We will confirm whether the remedy is replacement, repair under warranty, credit note, or refund.
5. Warranty versus refund
Many seating lines include a written warranty of 1 to 5 years depending on the SKU. Warranty covers eligible manufacturing faults during the warranty period and is separate from a purchase refund. Warranty terms are shared with the quote or invoice and summarised on the product page where available.
6. Refund method and timing
- Approved refunds are issued to the original payment method or as a credit note for account customers.
- Processing usually takes 7 to 14 business days after we receive and inspect returned goods, or after we approve a no-return credit.
- Bank or gateway timelines may add a few more days before funds appear.
7. Online checkout orders
Where Shopify checkout is used for smaller quantities, the same commercial rules apply unless a specific consumer protection requires a different outcome. Contact us before returning any item bought online.
8. Transit damage
Damage noticed on delivery should be reported under our Shipping Policy within 48 hours, with photos. Valid transit claims are handled by replacement or credit, not by asking you to keep unusable goods.
9. Contact
Refund and return requests: Talk to us · +91 83830 86022 · enquiry@paramountfurniture.com · Contact form.